RETURN POLICY

Last updated May 28, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To request a refund, please email customer service at help@kellydimascio.com.

Include the date of purchase, email address, and reason for the refund request.

REFUNDS

After receiving and reviewing your refund request, we will process your return if you are entitled to a refund based on our refund policies. Please allow at least seven (7) days from the receipt of your request to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

EXCEPTIONS    

The following items cannot be returned: 

     ●     Custom work and digital products are not eligible for refunds. Any retainer balance is forfeit if not use within 45 days. No refunds will be made for retainers.   

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

754.225.2044

help@kellydimascio.com